Account Manager

About the Role

Takeda is seeking an Account Manager to join its team. This full-time role focuses on managing key hospital accounts, driving regional business opportunities, and ensuring product access and stable use within designated hospitals. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Identify and advance key hospital access opportunities, including strategic and core target hospitals, based on hospital tier, market potential, clinical needs, procurement status, competitive landscape, and access difficulty.
• Develop and maintain a pool of key hospitals for access, defining target hospitals, key departments, key customers, access pathways, critical milestones, required resources, and implementation plans.
• Coordinate resources across sales, market access, marketing, medical, commercial, and supply chain teams to facilitate critical access processes such as Pharmacy and Therapeutics (P&T) committee approvals, hospital formulary inclusion, temporary procurement, and initial purchases.
• Establish and maintain a key customer management system, identifying and categorizing relevant customers.
• Conduct targeted customer communication and relationship maintenance focused on product access, formulary retention, procurement and supply, clinical use, customer needs, and competitor dynamics.
• Develop hospital customer maps and decision chain analyses to support regional teams in identifying key influencers, decision points, and customer communication strategies.
• Identify key hospital business opportunities and formulate corresponding action plans based on hospital needs, customer insights, regional market opportunities, and business challenges.
• Lead the planning and implementation of regional projects, including needs identification, goal setting, resource coordination, execution tracking, and project review.
• Monitor product retention, stable use, and competitive substitution risks in key hospitals, supporting regional teams in mitigating risks of product use restrictions, substitution, or removal from hospitals.
• Collect and analyze information on policy changes and competitor dynamics to identify potential risks promptly.
• Provide professional support and share expertise with Medical Representatives (MRs) on key hospital management, customer management, and project execution.
• Collaborate closely with Sales Force Effectiveness (SFE), marketing, market access, medical, commercial, supply chain, and other relevant departments to ensure timely synchronization of key hospital progress, customer changes, project schedules, and business risks.
• Generate business insights based on regional market, hospital operations, customer feedback, and competitor dynamics, providing recommendations to Sales Leads, Regional Managers (RMs), and relevant teams.

Experience and Qualifications

• A minimum of 5-10 years of experience in a relevant field.
• Demonstrated ability to manage complex hospital access processes and stakeholder relationships.
• Experience in developing and executing regional business plans and projects.
• Strong analytical skills to assess market potential, competitive landscapes, and policy changes.
• Proven capability in cross-functional collaboration and team empowerment.

Team Collaboration and Support

The Account Manager will act as a regional business partner, offering specialized support and knowledge sharing to MRs regarding key hospital strategies, customer management, and project implementation. This role involves close collaboration with Regional Managers to ensure the successful execution of key hospital plans, customer strategies, and project initiatives. The Account Manager will also facilitate the replication of best practices and successful case studies across the region to enhance overall business execution quality.

Business Insights and Escalation

This role requires the ability to synthesize business insights from regional market data, hospital operations, customer feedback, and competitor activities. The Account Manager will provide strategic recommendations to Sales Leads, RMs, and other relevant teams. Timely escalation of significant access opportunities, product withdrawal risks, competitive substitution risks, supply chain issues, and other critical business concerns is also a key aspect of this position.