Agent Front Desk

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Sheraton is seeking an Agent-Front Desk to manage guest interactions and ensure smooth operations at the front desk. This full-time position involves assisting guests with various requests, processing check-ins and check-outs, and handling payments. The role requires 0-1 years of experience in a related field.

Key Responsibilities

Process all guest check-ins, including confirming reservations, assigning rooms, and issuing/activating room keys.
Handle all payment types, such as room charges, cash, checks, debit, and credit.
Process all check-outs, resolving any late or disputed charges.
Assist staff with expediting problem payments, such as issues with credit card processing.
Follow up with guests regarding satisfaction with guest-related issues.
Anticipate sold-out situations and secure alternative accommodations for guests with reservations when necessary.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track the readiness of rooms for check-in.
Run daily reports (*, number of arrivals, departures), identify special requests, and verify report accuracy.
Cash guests' personal and traveler's checks.
Review shift logs/daily memo books and document pertinent information.
Count and balance the bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.

Workplace Conduct and Support

Assist management in training, motivating, and coaching employees, serving as a role model.
Report accidents, injuries, and unsafe work conditions to the manager; complete required safety training and certifications.
Adhere to all company policies and procedures, ensuring a clean and professional appearance.
Maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs, communicating professionally.
Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with colleagues.
Ensure adherence to quality expectations and standards.

Physical Requirements

Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.