AsstMgr Housekeeping

About the Role

Sheraton is seeking an AsstMgr-Housekeeping for a full-time, entry-level management position. This role focuses on supporting daily operations within Housekeeping, Recreation/Health Club, and Laundry departments, where applicable. The Assistant Manager will work directly with employees to ensure guestrooms and public spaces are cleaned and maintained to high standards, while also assisting in managing budgets and ensuring guest and employee satisfaction.

Key Responsibilities

• Ensure up-to-date knowledge and understanding of OSHA regulations.
• Oversee all lost and found procedures.
• Obtain lists of rooms to be cleaned immediately and prospective check-outs/discharges to prepare work assignments.
• Inventory stock to ensure adequate supplies are available.
• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
• Collaborate with the Engineering department on guest room maintenance needs.
• Understand and comply with loss prevention policies and procedures.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Assist in supervising an effective inspection program for all guestrooms and public spaces.
• Manage linen inventory and guest supplies, assisting in ordering supplies as necessary.
• Supervise Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
• Observe service behaviors of employees, provide feedback, and continuously strive to improve service performance.

Customer Service and Guest Relations

• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Set a positive example for guest relations within the team.

Qualifications and Experience

• Experience required: 0-1 year in a relevant field.
• Ability to work effectively with a team to clean and maintain guestrooms and public spaces.
• Capability to complete inspections and hold staff accountable for corrective actions.

Work Type

This is a full-time position within the Housekeeping department at Sheraton.