Guest Relations Manager Fairmont The Red Sea (Saudi National)

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About Fairmont The Red Sea

Raffles & Fairmont The Red Sea, part of the Red Sea Project, will offer visitors access to two nature-focused resorts. These resorts feature 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and mangroves, and a dedicated spa.

The Role of Guest Relations Manager

Accor is seeking a Guest Relations Manager for Fairmont The Red Sea. This full-time position is open to Saudi Nationals and requires 5-10 years of experience. The role focuses on ensuring an exceptional guest experience from arrival to departure, particularly for VIPs, and maintaining high guest satisfaction levels.

Key Responsibilities

Ensure a seamless guest experience for all guests, with a focus on VIPs, from arrival through to departure.
Manage all guest relations operations, including addressing guest concerns and coordinating with various departments to deliver personalized service.
Oversee Front Office guest-facing areas, providing supervision to Guest Relation Supervisors, Guest Relation Agents, and Lobby Hostesses.
Maintain high levels of guest satisfaction by handling special requests and consistently upholding the hotel’s service and hospitality standards.
Contribute to service excellence, guest loyalty, and the overall brand reputation.

Required Experience and Duties

Oversee the complete guest journey, encompassing personalized welcome, farewell, and feedback collection processes.
Develop and implement initiatives aimed at enhancing overall guest satisfaction.
Maintain current knowledge of daily activities, local attractions, transportation options, and services to effectively assist guests.
Serve as the primary point of contact for guest special requests, ensuring their timely and professional resolution.
Ensure that à la carte restaurant bookings handled by the Guest Relations team are smooth and hassle-free.

Candidate Profile

The ideal candidate will be a Saudi National with 5-10 years of experience in guest relations or a similar hospitality role. This position requires a professional who can manage guest expectations and lead a team to deliver high standards of service.