IT Governance Senior Specialist

About SiFi and the Role

SiFi is a rapidly expanding B2B FinTech company specializing in spend management and card issuance solutions. The company assists businesses in controlling expenditures, streamlining expense workflows, and enhancing operational efficiency. This is a full-time, remote position for an IT Governance Senior Specialist based in Saudi Arabia, requiring 5-10 years of experience.

Role Purpose and Context

The IT Governance Senior Specialist is responsible for establishing and overseeing the processes that govern how SiFi manages and evolves its technology. As a SAMA-licensed institution operating live payment systems, all production changes and service processes must be controlled, traceable, and ready for audit. This role involves designing SiFi's IT governance, IT service management (ITSM), and change management processes in collaboration with the Infrastructure, Engineering, and Cybersecurity teams, ensuring their implementation and adherence. Processes must align with ITIL best practices and the SAMA IT Governance Framework, and be robust enough to withstand audit and regulatory review.

Key Responsibilities

• Develop and maintain IT governance policies, standards, and procedures aligned with ITIL 4 and the SAMA IT Governance Framework.
• Conduct gap and maturity assessments against SAMA requirements and manage remediation plans through to completion.
• Prepare evidence and coordinate internal, external, and regulatory reviews of IT governance controls.
• Co-design, implement, and continuously improve ITSM processes with Infrastructure, Engineering, and Cybersecurity teams, including incident, problem, service request, service level, configuration and asset, and knowledge management.
• Design and govern the change management framework, including change request standards, risk and impact classification, Change Advisory Board (CAB), and post-implementation reviews.
• Govern user access lifecycle processes, including joiner, mover, and leaver activities, and define periodic user access reviews.
• Produce IT governance and service management KPIs/KRIs for management and committees, and track audit findings and regulatory action items.

Qualifications and Requirements

• Minimum of 6 years of experience in IT governance, IT service management, or change management, preferably in banking, payments, or a regulated financial services environment.
• Expert, hands-on knowledge of ITIL; ITIL 4 Foundation certification is required.
• Proven track record in designing and governing a change management process, including facilitating CAB, in a live production environment.
• Strong stakeholder management skills, with the ability to drive process adoption across engineering, infrastructure, and security teams without direct authority.
• Hands-on experience with ITSM platforms (*, ServiceNow, Jira Service Management, Freshservice).
• Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks.
• Proven ability to work under pressure and meet short deadlines, such as audit and regulatory submissions.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

Preferred Qualifications

• ITIL 4 Managing Professional or Strategic Leader certification.
• Certifications such as COBIT 2019, ISO/IEC 20000, or CGEIT.
• Experience within a SAMA-regulated institution.

Work Environment

This is a fully remote position. The successful candidate must be available during Saudi business hours (Sunday to Thursday), with flexibility required for urgent incidents or audit deadlines.