Quality Improvement Manager

About the Role

Dr. Sulaiman Al Habib (HMG) is seeking a Quality Improvement Manager to oversee, coordinate, and implement Quality Improvement and Patient Safety initiatives across its healthcare facilities. This full-time role involves ensuring compliance with national and international healthcare accreditation standards to achieve organizational goals and objectives.

Key Responsibilities

The Quality Improvement Manager will be responsible for a range of duties focused on maintaining and enhancing quality and patient safety standards:

• Prepare, review, monitor, and update Quality Improvement & Patient Safety (QIPS) plans and programs.
• Ensure QIPS plan initiatives are developed and implemented across all HMG hospitals in alignment with strategic plans.
• Oversee the implementation of National/International Healthcare Accreditation Standards and ensure compliance across all HMG hospitals.
• Ensure consistency in data collection methodology, validation analysis, trending, benchmarking, and improvement actions across all HMG hospitals.
• Ensure the culture of Patient Safety is implemented and monitored by all staff across HMG hospitals.
• Facilitate, integrate, and implement hospital-wide Quality Initiatives and improvements.
• Develop systems and processes to ensure the reliability, accuracy, and confidentiality of health information/medical records, both manual and electronic.
• Review, analyze, trend, validate, and benchmark all reported incidents, providing actions for improvement to leadership and staff.
• Provide regular training to staff on quality tools and national/international standards.

Policy and Program Implementation

This role involves active participation in the formulation and oversight of critical operational frameworks:

• Formulate, review, implement, and monitor policies, procedures, plans, guidelines, protocols, and pathways across all HMG hospitals based on national and international healthcare standards.
• Ensure the implementation and monitoring of Quality Improvement and Patient Safety Plans, Utilization Management Plans, Operations Management Plans, and Risk Management Plans.
• Ensure all new staff in the Quality Improvement Department receive training and education on quality improvement and patient safety activities relevant to their roles.
• Participate in assigned committees, taskforces, and Quality Initiatives education programs.
• Undertake all assigned tasks related to hospital quality improvement and patient safety.
• Participate in and lead person-centered care initiatives within HMG, focusing on patient experience with compassion, respect, and dignity.

Team and Resource Management

The manager will also be responsible for ensuring adequate resources and staff development within the Quality Improvement Department:

• Ensure sufficient resources and staffing are available for quality improvement and patient safety activities.
• Ensure staff members participate in quality improvement and patient safety activities and receive relevant training.
• Review staff performance, provide counseling for unsatisfactory performance, and address personnel and administrative issues.

Qualifications and Experience

Candidates should possess a strong background in quality improvement within a healthcare setting:

• 5-10 years of relevant experience in quality improvement and patient safety.

Work Type

This is a full-time position.