Residence Personal Host

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for delivering luxury hospitality experiences. The company focuses on creating memorable stays for guests by empowering its professionals to be creative, thoughtful, and compassionate. The Ritz-Carlton is part of the Marriott International portfolio of brands.

Role Summary

The Residence Personal Host role at The Ritz-Carlton is focused on building memorable and unique guest experiences, extending beyond standard check-in and check-out procedures. This full-time position involves guiding guests through their entire stay by providing a wide range of services and addressing operational needs and requests. The role requires a proactive approach to guest interaction and adherence to the company's "Gold Standards."

Key Responsibilities

• Initiate and deliver a range of services to guide guests throughout their stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and share information about the local area.
• Ensure all transactions contribute positively to the overall guest experience.
• Maintain a safe work environment and adhere to company policies and procedures.
• Uphold confidentiality, protect company assets, and maintain quality standards.
• Ensure professional appearance, uniform, and communication at all times.
• Deliver the "Gold Standards" of The Ritz-Carlton graciously and thoughtfully daily.

Work Environment and Physical Requirements

This role operates within a dynamic hospitality environment. Residence Personal Hosts are expected to be on their feet and moving around, which includes standing, sitting, or walking for extended periods. The position requires a hands-on approach, involving the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: No related work experience required (0-1 years).
• Supervisory Experience: No supervisory experience required.
• License or Certification: None.

Company Culture and Values

The Ritz-Carlton culture is built on its "Gold Standards," which include the Employee Promise, Credo, and Service Values. These standards guide daily operations and contribute to the brand's reputation as a global leader in luxury hospitality. Employees are encouraged to learn and exemplify these standards, fostering an environment where individuals can take pride in their work and team.