Senior Specialist CCU Operator

About the Role

Qiddiya Investment Company is seeking a Senior Specialist - CCU Operator for a full-time position. This role is responsible for monitoring and coordinating real-time city operations from the City Command Unit (CCU). The Senior Specialist supports situational awareness, incident management, operational communications, and service coordination across Qiddiya's operational assets to maintain safe, efficient, and uninterrupted operations.

Key Responsibilities

• Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications.
• Maintain real-time visibility of operational activities, assets, events, and incidents, identifying abnormal conditions and emerging risks for escalation.
• Receive, assess, classify, and log incidents according to approved procedures, coordinating response activities with relevant departments and stakeholders.
• Escalate incidents based on approved matrices and track them to closure, supporting business continuity and emergency response during major events.
• Liaise with operational teams, contractors, service providers, and control rooms to facilitate cross-functional coordination and timely information flow.
• Provide the Shift Manager with operational updates, status information, and task follow-up.
• Maintain accurate shift logs, incident records, service updates, and operational reports, preparing daily, weekly, and ad hoc reports as required.
• Conduct structured shift handovers to ensure operational continuity and ensure records are complete, traceable, and retained.
• Ensure compliance with policies, Standard Operating Procedures (SOPs), operational playbooks, escalation mechanisms, and regulatory requirements.
• Participate in operational readiness reviews, daily briefings, drills, and exercises, maintaining operational discipline and process compliance.
• Analyze operational information to identify opportunities for workflow, reporting, and service performance improvements.
• Contribute to lessons learned reviews and post-incident analysis, supporting the development and enhancement of procedures.
• Track key operational KPIs and raise alerts when approved thresholds are breached.
• Guide and support junior CCU Operators, assisting with onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols.

Experience and Qualifications

Candidates for this role should possess 2-5 years of relevant experience in operational monitoring, incident management, or a similar command unit environment. The position requires a central point for information gathering, incident logging, escalation, and operational reporting while ensuring adherence to approved SOPs, policies, and governance requirements.

Operational Focus

The role serves as a central point for information gathering, incident logging, escalation, and operational reporting. A key aspect is ensuring adherence to approved Standard Operating Procedures (SOPs), policies, and governance requirements to maintain safe, efficient, and uninterrupted operations across Qiddiya operational assets.

Team and Continuous Improvement

This position involves guiding and supporting junior CCU Operators, facilitating onboarding, coaching, and knowledge transfer regarding CCU systems and emergency response protocols. The Senior Specialist will also contribute to continuous improvement initiatives by analyzing operational information, participating in lessons learned reviews, and supporting the enhancement of procedures and work instructions.

Application Process

Interested candidates are encouraged to apply for this full-time position. Salary details will be discussed during the interview process.