Senior Specialist Cybersecurity Production Support

About the Role

TAWANTECH is seeking a Senior Specialist - Cybersecurity Production Support to provide end-to-end production support for cybersecurity platforms. This full-time role focuses on ensuring high availability and service reliability for critical systems including Splunk (SIEM), SOAR, and VPN infrastructure. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection.
• Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely resolution and proper escalation.
• Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, implementing corrective and preventive actions.
• Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization.
• Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention.
• Support VPN technologies including secure remote access, site-to-site connectivity, authentication mechanisms, and encryption protocols.
• Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance and classification requirements.
• Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities, including regular testing, failover validation, and documentation updates.
• Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution, patching, upgrades, and system enhancements.
• Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and knowledge base articles.
• Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and increase operational efficiency.
• Track KPIs, SLAs, and system performance metrics for cybersecurity platforms and produce operational reports.

Qualifications and Experience

• Bachelor’s degree in Cybersecurity, Information Security, Computer Science, or a related field.
• 4–8 years of experience in cybersecurity production support, preferably within banking or financial services environments.
• Hands-on experience with Splunk (Enterprise / ES), SOAR platforms (*, Cortex XSOAR, Splunk SOAR), and VPN solutions (*, IPSec, SSL VPN).
• Strong understanding of SIEM use cases, log management, threat detection, and incident response workflows.
• Experience with ITIL processes including Incident, Problem, and Change Management.
• Exposure to SAMA regulations, NCA ECC controls, PDPL, and NDMO data governance frameworks.
• Experience working with vendors and managed service providers for cybersecurity tools and platforms.
• Familiarity with DR/BCP planning, execution, and audit requirements.
• Basic scripting or automation knowledge (Python, PowerShell, or similar) is preferred.