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About Chalhoub Group

Chalhoub Group is a leading partner in the luxury goods sector across the Middle East, with over 600 stores and 300 brands. With more than 65 years of regional experience, the Group is a key player in the beauty, fashion, and gift sectors, providing services to partners and customers. Chalhoub Group is transitioning from a traditional distributor and luxury retail entity in the Middle East to a hybrid retail enterprise, making luxury product experiences accessible to customers everywhere.

To support its next phase of growth, Chalhoub Group aims to build a world-class team and leverage technology and data in the continuous development of all aspects of its operations, from traditional retail to supply chain and customer loyalty. The Group seeks top talent to join its journey in exploring new horizons.

Fashion Advisor Role

As a Fashion Advisor at Chalhoub Group, you will be responsible for achieving individual and overall sales targets while providing an exceptional guest experience. This full-time position is based in Al Khobar, Eastern Region, and requires 0-1 years of experience. You will also support key customer and employee-related initiatives within the store, including client relationship management and customer experiences.

Key Responsibilities

• Collect data on customer behavior, best-selling, and least-selling products, which will be a key component in business reviews.
• Enhance customer relationships through a comprehensive, omnichannel approach.
• Provide product feedback and information to the customer before purchase.
• Improve the Employee Net Promoter Score (eNPS) through employee initiatives, culture, and experiences.
• Ensure compliance with visual merchandising guidelines and standard operating procedures.
• Ensure that online purchases and in-store pickups are processed according to Service Level Agreements (SLAs).
• Ensure customer data is captured as per marketing team requirements.
• Promote the MUSE loyalty program and stay informed about app offers and other digital initiatives.
• Support in-store marketing activations.
• Stay updated on all brand social media activities and campaigns.
• Drive in-store sales.
• Support in-store customer experience initiatives.
• Provide feedback on effective and ineffective in-store practices.

Qualifications and Experience

• Experience in sales or customer service with luxury retail brands is preferred.

Career Development and Benefits

Chalhoub Group supports employees in shaping their career journeys through diverse experiences, learning opportunities, and internal mobility. The Group offers various career paths for individuals. Chalhoub Group values its employees and provides a competitive benefits package, including healthcare, child education contributions, remote work policies, flexible work arrangements, and exclusive employee discounts.

Commitment to Diversity and Inclusion

Chalhoub Group believes that inspiring and delighting customers depends on diversity—intellectual, cultural, and constructive differences in abilities and perspectives. The Group is committed to the principles of inclusion and diversity in all its operations. All candidates are encouraged to apply and become part of the future of Chalhoub Group. Applications are reviewed based on merit and equal opportunity, regardless of gender, age, race, religion, or origin, with a continuous focus on leveraging the competencies of individuals with determination.