Customer Services Assistant

About the Role

The British Council is seeking a Customer Services Assistant to join their team in Al Khobar, Saudi Arabia. This is a 1-year renewable contract position, with an hourly rate of 40 SAR. The role involves providing essential support to daily customer service operations, acting as the primary point of contact for customers at the front office or call centre, and reporting feedback for continuous improvement.

Key Responsibilities

• Ensure smooth day-to-day practical aspects of customer service, including photocopying materials, assisting with display work, distributing publicity materials, and maintaining the tidiness and equipment of the waiting area.
• Deliver high standards of customer care by welcoming customers, guiding them through the queuing system, monitoring the waiting area, directing customers to placement test classes, and assisting with general enquiries.
• Contact waiting list customers and phone students to provide updates on information and services, as well as conduct telephone surveys as requested.
• Support placement testing setup by preparing rooms, number cards, and ensuring tests are stored neatly.
• Respond to all face-to-face, phone, and email enquiries professionally, adhering to British Council Customer Service Standards and Policies.
• Provide efficient registration services and support for the Teaching Centre and Exams Department, in line with quality standards to help achieve team targets.
• Forward enquiries and feedback to the relevant British Council personnel and departments, following established guidelines.
• Promote and cross-sell British Council products and services professionally.
• Perform Call Centre and front office administrative and financial tasks in a timely manner to ensure smooth operations.

Qualifications and Experience

• 0-1 year of relevant experience in a customer service role.
• Demonstrated ability to deliver high standards of customer care.
• Strong communication skills for interacting with customers in person, over the phone, and via email.
• Ability to manage administrative and financial tasks accurately.

Additional Information

This position is open exclusively to candidates who possess the legal right to work in Saudi Arabia and are currently based within the country. Visa sponsorship is not provided for this role. All applications must be submitted in English.