Key Account Manager

About TruKKer

TruKKer is a logistics technology startup operating across the EMEA Region with over 700 employees and a presence in eleven countries. Since its inception in 2016, TruKKer has grown to include approximately 75,000 trucks on its platform, serving over 1,200 enterprise clients with an annual revenue exceeding $300 million USD. The company is recognized for its impact on the ecosystem through innovative workplace practices and has received several awards, including the 'GREAT PLACE TO WORK CERTIFICATION' for KSA, UAE, Oman, and Turkey, and the 'BEST WORKPLACES' Award for TruKKer Arabia.

The Role

TruKKer is seeking a Key Account Manager to join its team in Dammam, Eastern Region. This full-time position focuses on managing and expanding strategic enterprise relationships across Saudi Arabia. The role involves retaining, deepening, and growing TruKKer's existing portfolio of high-value B2B accounts, specifically within Full Truckload (FTL) and cross-border GCC corridors. The ideal candidate will serve as the primary contact for assigned key accounts, building strong client relationships, ensuring service excellence, identifying growth opportunities, and driving incremental revenue. This position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage a portfolio of assigned enterprise key accounts across Dammam, KSA, covering the full lifecycle from onboarding to renewal.
• Drive revenue and gross margin growth from existing accounts through upselling, cross-selling, and lane expansion.
• Develop and execute account-specific growth plans with defined monthly and quarterly revenue targets.
• Act as the single point of contact for assigned clients, fostering multi-level relationships with Supply Chain Heads, Logistics Managers, and Procurement teams.
• Conduct regular client review meetings (weekly/monthly/quarterly) to discuss performance, service improvements, and growth opportunities.
• Handle daily commercial activities, including quotations, rate negotiations, contract renewals, RFQ responses, and tender submissions.
• Negotiate commercial terms that balance revenue growth with margin discipline, in coordination with the central pricing team.
• Coordinate with Operations, Network Planning, and Customer Service to ensure efficient execution of all loads.
• Resolve operational and service issues promptly, such as delays, claims, documentation gaps, and payment disputes, and proactively address potential issues.
• Track service KPIs (on-time pickup, on-time delivery, POD turnaround, claims ratio) for assigned accounts and drive continuous improvement.
• Monitor payment collections in coordination with Finance to maintain healthy Days Sales Outstanding (DSO) across the account portfolio.
• Maintain accurate CRM hygiene and pipeline discipline, including opportunities, forecasts, stage progression, and weekly/monthly reporting to leadership.
• Track competitor activity and gather market intelligence within assigned accounts, providing insights to leadership and the pricing team to identify new opportunities.

Candidate Profile

• Customer-focused, commercially astute, and target-oriented account manager proficient in building relationships and closing business.
• Experience within the KSA logistics or supply chain ecosystem, demonstrating knowledge of shippers, lanes, and market dynamics.
• High ownership and proactive approach, capable of independent execution.
• Strong execution discipline, ensuring timely completion of tasks, issue resolution, and client reviews.
• Comfortable operating in a digital-first, fast-paced startup environment with high accountability.
• Ambitious, viewing this role as a foundation for senior commercial leadership within TruKKer.

Success Metrics (12 Months)

• Achieve 30–40% year-over-year growth in account portfolio revenue through wallet-share expansion.
• Maintain net retention of all assigned key accounts at 95% or higher.
• Unlock new lanes or business units within at least 50% of assigned accounts.
• Measurably improve Client Net Promoter Score (NPS) or Customer Satisfaction (CSAT) across the portfolio.
• Maintain pipeline and CRM hygiene at 95% accuracy throughout the year.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing industry.
• A key role in shaping the company's success in the Middle East region.
• Continuous learning and development opportunities, including direct mentorship from C-suite leaders.
• Involvement in the company's IPO journey.
• Diverse and inclusive work environment.