Guest Experience Expert

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Dammam, Eastern Region. This full-time position focuses on creating unique and memorable experiences for guests, extending beyond standard check-in and check-out procedures. The role involves proactive engagement with guests to guide them throughout their stay.

Key Responsibilities

• Initiating and offering a wide range of services to guests during their stay.
• Performing operational tasks as required to ensure smooth hotel function.
• Attending to guest requests promptly and efficiently.
• Completing necessary reports accurately.
• Providing information and commentary on local area events and highlights.
• Ensuring all transactions contribute positively to the overall guest experience.

Foundational Requirements for Success

Regardless of the specific task, certain principles are fundamental to success in this role:

• Creating and maintaining a safe workspace.
• Adhering to all company guidelines and procedures.
• Respecting confidentiality of guest and company information.
• Protecting company assets diligently.
• Maintaining high quality standards in all duties.
• Ensuring professional appearance, uniform, and communication at all times.

Qualifications and Experience

• 0-1 year of relevant experience is required.
• Ability to take initiative and be proactive in guest interactions.
• Strong commitment to guest satisfaction and hotel operational excellence.

Physical Requirements

This role requires physical activity and mobility to effectively perform duties:

• Standing, sitting, and walking for extended periods.
• Moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.

Work Environment

The Guest Experience Expert operates within a dynamic hotel environment, requiring constant movement and involvement in various tasks to ensure guest satisfaction and smooth hotel operations.