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Join Almarai as a Customer Care Representative II
Almarai is the world’s largest vertically integrated dairy company and the region’s leader in food and beverage manufacturing and distribution. Headquartered in Saudi Arabia, our company ranks as the #1 FMCG Brand in the MENA region, employing over 40000 individuals and servicing approximately 220000 retail outlets across the GCC, Egypt, and Jordan. With a reported net income of SAR 231 Billion on sales of SAR 2097 Billion in 2024, we are committed to further growth and expansion.

About the role:
The Customer Care Representative II plays a crucial role in ensuring exceptional service delivery and customer satisfaction. As the primary point of contact for clients, this position manages customer inquiries and resolves service-related issues. You will work closely with our warehouse, transportation, and inventory teams to ensure timely execution of logistics operations. Additionally, the representative supports the invoicing process with the finance team to maintain accuracy and transparency in billing.

Requirements:

• Diploma or higher
• Minimum 12 years of experience in customer service or client relationship management within logistics, supply chain, or F&B
• Proficient in WMS, ERP, and CRM systems
• Fluency in English

What we offer:
Almarai offers a competitive package including generous leave, medical coverage, discretionary bonus, and opportunities for training and development. This is a fantastic opportunity to join a successful and expanding global business with an excellent remuneration and benefits package.