Call Center Representative

About Extensya

Extensya is a prominent company specializing in the operation and management of call centers across the Middle East. The company provides comprehensive customer support services to various major organizations and businesses spanning multiple sectors.

The Role of Call Center Representative

Extensya is seeking a Call Center Representative to join its team in Riyadh, Saudi Arabia. This is a full-time, on-site position, reporting directly to a Call Center Supervisor. The role involves working 5 days per week on weekly rotating shifts, with 0-1 years of experience required.

Key Responsibilities

• Answer incoming calls and manage customer inquiries professionally.
• Provide accurate information regarding products or services.
• Efficiently resolve customer issues and complaints.
• Record customer interactions, transactions, and feedback within the system.
• Escalate complex issues to the appropriate department when necessary.
• Achieve performance targets, including call handling time and customer satisfaction.
• Adhere to communication scripts and company policies during customer interactions.
• Participate in training sessions to enhance product knowledge and communication skills.

Qualifications

• High school diploma or equivalent.
• Advanced English language skills, with the ability to handle calls in both Arabic and English.
• Excellent verbal communication skills.
• Basic computer and typing skills.

Work Environment

This position is based at Extensya's offices in Riyadh, Saudi Arabia. The work schedule is 5 days per week, operating on weekly rotating shifts.