Customer Care Advisor (Non voice)

About Tamara

Tamara is a prominent fintech platform operating in Saudi Arabia and the GCC region. The company provides financial solutions across various sectors including retail, travel, education, and healthcare. Tamara serves over 25 million customers and partners with more than 130,000 merchants daily. The platform is supported by investors such as Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital.

The Role of Customer Care Advisor (Non-Voice)

Tamara is seeking a Customer Care Advisor to join its Customer Experience team. This full-time, onsite role is based in Riyadh, Saudi Arabia. The primary responsibility involves addressing customer queries related to Tamara’s services through website and live chat interactions, ensuring accurate information and tailored solutions are provided.

Key Responsibilities

• Respond efficiently to inbound emails and live chats.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions to resolve issues.
• Offer detailed explanations of services.
• Strive to meet support metrics while delivering excellent customer service.
• Follow communication guidelines when handling various topics.

Required Skills and Attributes

• Proficiency in managing daily customer interactions.
• Strong written and verbal communication skills to effectively solve customer issues and find quick solutions.
• Ability to work effectively in a fast-paced environment.
• A driven, determined, and curious team player with a positive, solution-oriented outlook.
• Capability to work collaboratively with empathy and respect.
• Comfortable with responding quickly and urgently, with the ability to adapt without losing momentum.

Work Environment

This role is based onsite at Tamara's office in Riyadh, Riyadh, Saudi Arabia. The Customer Care Advisor will be an integral part of the Customer Experience team, contributing to the company's mission of providing reliable financial solutions.