Front Desk Supervisor

About the Role

Hilton is seeking a Front Desk Supervisor to join its team in Riyadh, Saudi Arabia. This full-time position involves overseeing daily front office operations and ensuring a positive guest experience. The role requires 5-10 years of relevant experience.

Key Responsibilities

• Supervise front office team members in performing all front office procedures, including check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations, which includes creating team schedules, assigning tasks, conducting pre-shift meetings, and providing training, guidance, and real-time feedback.
• Lead guest issue resolution by responding to inquiries and concerns directly, and supporting team members in handling complex or escalated issues.
• Manage lobby flow by monitoring guest traffic and adjusting team coverage to maintain service efficiency.
• Manage special projects, including leading department initiatives or ad-hoc assignments.

Required Experience

• Candidates should possess 5-10 years of experience in a related field.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The Front Desk Supervisor will work within the Hotels team, contributing to guest experiences.

About Hilton

Hilton is a global hospitality leader recognized for its workplace culture and commitment to guest service. The company focuses on providing a supportive environment for its Team Members while delivering experiences for guests worldwide.