General Service Support Graduate

About the Role

Philips is seeking a General Service Support - Graduate to join the Health Systems Services Delivery team in Riyadh, KSA. This full-time role is designed for recent graduates with 0-1 years of experience, focusing on ensuring high-quality service delivery for customers and patients. The position involves contributing to continuous improvement in service quality.

Team and Collaboration

The Health Systems Services Delivery team in KSA operates with a focus on achieving results and values diversity, ownership, and innovative thinking. The team collaborates closely with other functions within Philips to provide optimal support to customers and patients, aiming for 'best in class' service quality daily.

Key Responsibilities

• Install Philips Healthcare (PH) equipment in adherence to established quality and installation time standards.
• Execute planned maintenance and equipment modifications within scheduled timelines and to PH quality standards.
• Perform corrective maintenance, utilizing tier-2 support helpdesk when necessary.
• Submit accurate and timely service data, job sheets, reports, expense claims, radiation film badges, field problem reports, and other assigned paperwork.
• Identify customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits, providing feedback and recommendations to management and relevant internal stakeholders.
• Represent PH professionally in addressing customer issues, ensuring personal conduct and appearance align with PH policy and targets.

Qualifications and Requirements

• 0-1 years of professional experience.
• Ability to undertake business trips within the Kingdom of Saudi Arabia.
• Possession of a valid driving license is required for business travel.

Location

This position is based in Riyadh, Saudi Arabia, and requires travel within the KSA.