Guest Experience Expert Saudi only

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are committed to creating memorable and unique guest experiences beyond standard check-in and check-out procedures.

Role Responsibilities

The Guest Experience Expert takes initiative to provide a comprehensive range of services, guiding guests throughout their stay. This role involves proactive engagement and a hands-on approach to various operational and guest-focused tasks.

• Delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests efficiently.
• Completing necessary reports and documentation.
• Sharing information about local area highlights with guests.
• Ensuring all transactions contribute positively to the overall guest experience.

Foundational Requirements for Success

Regardless of the specific duties, certain principles are critical for all team members to ensure operational excellence and a professional environment.

• Creating and maintaining a safe workplace for all.
• Adhering strictly to all company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets from loss or damage.
• Upholding established quality standards in all tasks.
• Ensuring professional appearance, uniform, and communication at all times.

Physical Demands

This role requires physical activity and a hands-on approach to daily tasks. Candidates should be prepared for the following physical requirements:

• Standing, sitting, or walking for extended periods.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Commitment to Service

The ability to perform these duties effectively, along with other reasonable job duties as requested, is essential for the Guest Experience Expert to consistently meet the expectations of our guests and support the business objectives of Sheraton Hotels & Resorts.