Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform.

Role Overview

Unifonic is seeking a Key Account Manager to join its team in Riyadh, Riyadh Province. This full-time role involves building and maintaining strong relationships with strategic enterprise customers while driving business growth. The Key Account Manager will be responsible for managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic’s solutions. The position requires 5-10 years of experience.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Skills and Attributes

• Exceptional relationship management abilities.
• Strategic thinking and strong commercial acumen.
• Analytical thinking and problem-solving skills, including the ability to use data to find solutions.
• Strong sense of ownership and accountability, ensuring projects are completed.
• Clear communication skills, capable of explaining ideas and listening across teams.
• Ability to collaborate effectively and support team goals.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge-sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• Commitment to quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Experience Requirements

Candidates should possess 5-10 years of relevant professional experience in key account management or a similar role within the enterprise sector.

Application Information

This is a full-time position based in Riyadh, Saudi Arabia. Salary details will be discussed during the interview process.