Medical Reports Clerk

About the Role

The National Medical Care Company (Care) is seeking a Medical Reports Clerk to join their team in Riyadh. This full-time position involves processing requests for medical reports for Riyadh Care Hospital, ensuring compliance with hospital requirements and maintaining high standards of patient service and confidentiality.

Key Responsibilities

• Respond to patient inquiries concerning medical reports, translations, birth notifications, and sick leaves.
• Receive and process requests for medical reports, translations, birth notifications, and sick leaves.
• Issue medical reports, translations, birth notifications, and sick leaves in accordance with established policies and procedures.
• Coordinate with relevant stakeholders to ensure timely preparation and delivery of patient reports.
• Complete and verify demographic patient information accurately.
• Provide support and assistance to patients with inquiries or complaints.
• Maintain an organized filing system for efficient document retrieval.
• Contribute to departmental objectives and operational efficiency, including processing large volumes of work.
• Ensure all organizational and departmental quality standards are met.
• Uphold strict confidentiality regarding patient information.
• Participate in quality improvement programs as directed.
• Foster positive relationships with peers, staff, and visitors.
• Perform additional work-related duties as assigned by the Department Head/Manager or within the scope of Health Information Management (HIM).

Reporting Structure

This position reports directly to the Medical Reports Supervisor, HIM Director, or Department Head.

Qualifications and Experience

• A minimum of 2 to 5 years of relevant experience is required for this role.

Work Environment

This is a full-time position based in Riyadh, focusing on supporting the operations of Riyadh Care Hospital within the National Medical Care Company (Care).