Night Shift Leader

About the Night Shift Leader Role

Sheraton Hotels & Resorts is seeking a Night Shift Leader for a full-time position in Riyadh, Saudi Arabia. This role involves overseeing front desk operations during the night shift, ensuring smooth guest services, and supporting team members. The Night Shift Leader will be responsible for managing guest check-ins, handling payments, and maintaining accurate guest accounts.

Key Responsibilities

• Process all guest check-ins, including identity verification, payment processing, room assignment, and key activation.
• Set up accurate guest accounts according to specific requirements and enter Marriott Rewards information.
• Ensure rates align with market codes and document any exceptions.
• Secure payment before issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, and accommodate requests by contacting appropriate staff and following up to ensure resolution.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships, support the team in achieving common goals, and address employee concerns appropriately.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
• Maintain a clean and professional personal appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate using clear and professional language, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and utilize computers/POS systems for information entry and retrieval.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• High school diploma or *** equivalent.
• At least one year of related work experience.
• At least one year of supervisory experience.

Work Environment

This full-time position is based in Riyadh, Riyadh, Saudi Arabia, within the hospitality sector at Sheraton Hotels & Resorts. The role requires working night shifts and involves direct interaction with guests and team members in a dynamic hotel environment.

Application Information

Salary details for this position are not disclosed. Interested candidates who meet the qualifications are encouraged to apply.