Phone Banking Officer

About the Role

iHR (International Human Resources) is seeking a qualified Phone Banking Officer to join the team of a leading local bank in Riyadh, Saudi Arabia. This full-time role involves handling customer inquiries through phone banking channels and providing accurate information on banking products and services, ensuring a professional customer experience in line with established banking policies and service standards.

Role Overview

The Phone Banking Officer serves as a primary point of contact for customers, addressing their banking needs and inquiries efficiently. This position is critical for maintaining high standards of customer service and ensuring compliance with banking procedures. The role requires a strong focus on customer satisfaction and adherence to confidentiality protocols.

Key Responsibilities

• Handle customer inquiries and requests received through phone banking channels.
• Provide accurate information regarding banking products, services, accounts, cards, and digital banking channels.
• Assist customers in resolving issues and escalate complex cases to the appropriate departments when necessary.
• Accurately record and follow up on customer requests and complaints.
• Maintain the confidentiality and security of all customer information.
• Comply with established banking procedures, quality standards, and performance indicators.
• Communicate professionally with both Arabic- and English-speaking customers.

Qualifications and Experience

• Diploma or higher qualification.
• Minimum of one year of experience in the banking sector.
• Previous experience in Phone Banking is required.
• Excellent command of English.

Required Skills

• Strong communication and customer service skills.
• Ability to handle banking inquiries professionally and accurately.
• Familiarity with banking systems, CRM platforms, or customer service systems is preferred.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, within a leading local bank. The role operates within a structured banking environment, requiring adherence to established policies and service standards to ensure consistent and high-quality customer interactions.