Sales Support Specialist

About the Role

Roche is seeking a Sales Support Specialist to join their team in Riyadh. This full-time role involves acting as a key commercial partner to the Saudi sales team, focusing on operational excellence, contract governance, and the seamless execution of commercial agreements. The specialist will collaborate with cross-functional teams including sales, supply chain, and customer relations to ensure timely delivery of solutions to healthcare providers.

Responsibilities

• Draft standard customer contracts, master service agreements, and custom addendums based on approved commercial terms.
• Maintain a secure, up-to-date digital and physical contract archive for all accounts across Saudi Arabia.
• Manage the internal and external signature collection process, including e-signatures and official stamps, to ensure fully executed agreements.
• Identify customer accounts with missing contracts or active device/reagent custodies, and drive administrative resolution and formal contract alignment.
• Track contract expiration dates across all territories and issue formal 6-month expiration notifications to Account Managers to initiate renewal strategies.
• Prepare official commercial offers once deals are approved, convert them into PDF letters in the customer's desired format, and create quotation packages for both simple transactional requests and complex bundled solutions.
• Verify product shelf-life/validity dates for incoming customer orders against customer specifications and liaise directly with customers to secure formal acceptance for short-dated items before fulfillment.
• Support Account Managers with operational activities related to GPPRR billing.
• Coordinate with Key Account Managers (KAMs) and internal supply chain teams to handle order rejections, near-expiry issues, or wrong item returns, ensuring documentation is correctly updated.
• Work closely with account managers to verify whether requested items fall under active customer contracts before order processing to prevent fulfillment delays.
• Reserve meeting rooms, manage catering, and set up AV equipment for key customer negotiations, C-level engagements, and customer workshops.

Candidate Profile

The ideal candidate is a proactive, detail-oriented professional who thrives in a collaborative environment. This role requires an individual who prioritizes operational quality to support healthcare delivery effectively.

Qualifications and Experience

• 2-5 years of relevant experience.
• Demonstrated ability to ensure operational excellence and contract governance.
• Experience working closely with cross-functional teams.

About Roche

Roche is dedicated to advancing science and delivering life-changing healthcare solutions. With over 100,000 employees globally, the company focuses on ensuring access to healthcare today and for future generations. Roche's efforts result in millions of people treated with their medicines and billions of tests conducted using their Diagnostics products. Roche fosters an environment that encourages exploration, creativity, and high ambitions to make a global impact. Roche is an Equal Opportunity Employer.