Senior Associate SME Account Management (RM) Pipeline

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Bupa Arabia

Bupa Arabia is seeking a Senior Associate SME Account Management (RM) Pipeline to join their team in Riyadh, Saudi Arabia. This full-time role focuses on managing and expanding the sales of Bupa products to retail customers, ensuring high satisfaction and contributing to business targets.

Role Purpose

The primary purpose of this role is to drive the sale of specific Bupa products to retail customers by effectively managing generated leads and aligning solutions with customer needs. The Senior Associate will follow established sales processes to ensure customer satisfaction and support the Retail Sales business in achieving its objectives.

Key Responsibilities

Adhere to Key Performance Indicators (KPIs) set by the team leader for calls, visits, and proposals.
Identify new leads through various sources including the internet, calls, territory management, referrals, and CRM.
Submit quotations within the department's 72-hour KPI.
Maintain high standards in written correspondence in both Arabic and English.
Achieve renewal book targets.
Track all sales stages from prospect identification, calls, meetings, follow-ups, pricing, and agreement signature.
Ensure premium collection in accordance with Finance and BA credit control policies, aiming for 100% outstanding collection.
Submit daily sales reports and monthly reports of won and lost accounts to the Team Leader.
Monitor market trends and competitor practices, providing intelligence to retail sales management.
Meet minimum weekly sales call standards and complete all reporting and forecasting in a timely manner.
Ensure complete customer satisfaction during all interactions.
Follow up on customer queries and requests requiring interaction with other departments (*, Membership, Customer Service, Pre-Auth, Claim, Finance).
Conduct monthly client visits, or as needed, to build relationships and apply loyalty programs.
Comply with all regulatory requirements of SAMA and CCHI to mitigate compliance risks.