Senior Consultant

About Foodics and the Role

Foodics is a leading restaurant management ecosystem and payment technology provider, operating in over 35 countries. This full-time Senior Consultant role is based in Riyadh, Riyadh Province, and focuses on FOODICS BLACK, the premium Restaurant Management System (RMS) designed for fine dining and casual dining restaurants. The Senior Consultant will manage the complete customer lifecycle, from acquisition and solution implementation to onboarding, training, and ongoing relationship management.

Key Responsibilities

• Identify, prospect, and acquire new FOODICS BLACK customers within the fine dining and casual dining segments.
• Build and maintain a qualified sales pipeline through networking, referrals, market research, and direct engagement.
• Lead discovery meetings, product demonstrations, solution presentations, and commercial discussions.
• Prepare tailored proposals, manage negotiations, and drive opportunities to closure.
• Take ownership of the customer journey post-deal closure, ensuring a smooth transition to implementation and go-live.
• Conduct discovery sessions to understand customer requirements, operational workflows, and deployment needs.
• Develop and manage implementation plans, milestones, timelines, and customer readiness checklists.
• Coordinate with internal teams (implementation, technical support, product, hardware) to fulfill deployment requirements.
• Lead customer onboarding and guide restaurant teams through the adoption of FOODICS BLACK.
• Deliver tailored training sessions for restaurant owners, managers, cashiers, waiters, and other relevant users.
• Act as the primary relationship owner for assigned customers throughout the customer lifecycle.
• Monitor customer health, product adoption, operational challenges, and potential churn risks.
• Identify opportunities to expand existing accounts through additional branches, products, modules, and services.
• Coordinate with internal teams to resolve customer issues and manage escalations.
• Contribute to individual acquisition, revenue, implementation, retention, and account expansion objectives.
• Maintain visibility over the entire customer portfolio, including sales pipeline, deployment status, and growth opportunities.

Candidate Profile

The ideal candidate is a commercially minded, customer-focused professional with 2-5 years of experience. This role requires an understanding of restaurant operations, the ability to identify appropriate solutions, and a commitment to successful implementation and long-term partnerships. Candidates should combine the mindset of a salesperson, the discipline of an implementation manager, the communication skills of a trainer, and the relationship-building capabilities of an experienced account manager.

Qualifications and Experience

• 3-5 years of relevant professional experience.
• Ability to engage with restaurant owners, investors, senior management, and operational teams.
• Experience in business development, solution consulting, implementation coordination, customer training, account management, or customer success.
• Demonstrated ability to understand business challenges and recommend solutions.
• Hands-on restaurant operations experience (*, restaurant management, front-of-house operations, hospitality supervision) is valued.
• SaaS professionals with strong commercial and customer success capabilities who can understand restaurant workflows are also encouraged to apply.
• Strong ownership, organization, and accountability across all stages of the customer journey.

What Success Looks Like

Success in this role involves building and managing a sustainable portfolio of successful FOODICS BLACK customers. This includes acquiring new customers, contributing to revenue growth, delivering structured and timely implementations, ensuring restaurant teams are confident in using the system, building strong customer relationships, identifying account expansion opportunities, and proactively managing customer challenges. The Senior Consultant will deliver a consistent, premium experience reflecting the FOODICS BLACK brand.

Compensation and Benefits

• Highly competitive compensation packages, including bonuses and potential for shares.
• Prioritized personal development with regular training and an annual learning stipend.
• Opportunity to join a diverse team of over 30 nationalities working in 14 countries.
• Autonomy, mentoring, and challenging goals that support professional growth.