Transformation Success Engineer (TSE)

About Palo Alto Networks

Palo Alto Networks is dedicated to protecting the digital way of life through innovation and impact in cybersecurity. The company focuses on solving real-world problems with advanced technology and strategic thinking. Employees contribute to shaping the future of the industry, guided by values such as Disruption, Collaboration, Execution, Integrity, and Inclusion. AI is integrated into operations to enhance individual impact.

The Role of Transformation Success Engineer (TSE)

As a Transformation Success Engineer (TSE) at Palo Alto Networks, you will be an integral part of the Global Transformation Practice. This full-time position, based in Riyadh, Riyadh, Saudi Arabia, focuses on ensuring enterprise customers experience a seamless migration and security operations transformation to modern platforms. The role requires 2-5 years of experience in a relevant field.

Key Responsibilities

• Manage the end-to-end customer transition lifecycle within a synchronized global model, executed in a high-velocity sprint.
• Combine deep technical engineering expertise with customer-facing delivery skills.
• Execute data cutovers and lead immersive operational workshops.
• Demonstrate quantifiable business value to customer security leadership.

Impact Areas

• Technical Migration & Integration: Execute the technical migration of customer environments from legacy to modern platforms. This includes owning policy mappings, data retention configurations, API setups, and log ingestion validations against Palo Alto Networks "Golden Standard" design templates.
• Operationalization & DITL Delivery: Bridge the gap between implementation and true platform adoption by conducting practitioner-focused "Day in the Life" (DITL) workshops. Educate customer teams on native platform workflows, alert triage, incident response, Agentic-AI, and automated playbooks using both 1-on-1 and cohort-based delivery models.
• Value Realization Executive Cadence: Lead structured Value Realization sessions with customer technical stakeholders. Utilize native platform dashboards to mathematically demonstrate ROI, security efficacy, and operational efficiency to secure formal project sign-off and ensure customer satisfaction.

Commitment to Diversity and Inclusion

Palo Alto Networks is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. The company provides reasonable accommodations for qualified individuals with disabilities; for assistance, contact a@*********************************. All information will be kept confidential according to EEO guidelines.