Cards Portfolio Management Specialist

About the Role: Cards Portfolio Management Specialist

A Global Cards & Payments Firm is seeking a Cards Portfolio Management Specialist for a contract position in Riyadh. This role involves providing strategic advisory and execution support for cards portfolio optimization initiatives with a leading bank. The specialist will focus on enhancing key performance metrics such as ENR, spend, and authorization performance.

Role Focus and Objectives

The primary objective of this position is to accelerate growth in card activation, customer engagement, utilization, and balance build. This will be achieved through strategic planning, campaign execution, and portfolio optimization, leveraging data analytics, merchant partnerships, and various lifecycle management tools.

Key Responsibilities

• Analyze portfolio trends and develop strategies to improve activation, usage, and retention.
• Support the development and implementation of strategies to grow the credit card portfolio in line with business targets.
• Support initiatives related to customer engagement and balance build, including end-to-end management of campaigns across channels to grow spends and balances.
• Support the credit card installment plans strategy, encompassing design, construct of payment plans, implementation of an effective sales strategy, and revenue optimization.
• Design and implement lifecycle campaigns and customer engagement programs, managing campaigns end-to-end and driving appropriate customer communication.
• Collaborate with internal stakeholders and external partners to ensure smooth execution of all campaigns and offers.
• Optimize portfolio performance through segmentation, targeting, and offer personalization.
• Provide execution support for campaign rollout, tracking, and reporting.
• Liaise with internal stakeholders to align on campaign objectives and KPIs.
• Ensure compliance with internal approvals and regulatory requirements.
• Assist in managing the financial performance of the credit card portfolio.
• Develop financial forecasts and budgets, monitor actual performance against targets, and identify opportunities to mitigate headwinds.

Qualifications and Requirements

• Experience: 10+ years in banking, payments, or consulting with a focus on credit card portfolio optimization, digital engagement, or card product management. Regional experience is preferred.
• Education: Bachelor’s degree or equivalent qualification. An advanced degree or MBA is preferred.
• Skills: Knowledge of Cards P&L, Revenue, Loyalty programs, and campaign management is highly advantageous.
• Track Record: Proven experience in campaign execution, customer segmentation, and performance analytics.

Work Type and Location

This is a contract position based in Riyadh. The role requires a professional with extensive experience in the cards and payments sector.