Collection Specialist

About the Role

JLL is seeking a Collection Specialist to manage rent and receivables collection for a premium residential community located in North Riyadh. This full-time role is essential for maintaining healthy cash flow, minimizing arrears, and ensuring positive tenant relationships through professional collection practices. The position requires 3-5 years of relevant experience.

Key Responsibilities

• Manage the timely collection of rental income, service charges, utility rebills, and other receivables.
• Issue invoices in accordance with lease agreements and approved schedules.
• Implement automated reminder systems and proactive tenant communication protocols.
• Achieve and maintain high collection performance targets.

Arrears Management

• Maintain and update comprehensive arrears tracking systems.
• Initiate collection protocols, including calls, emails, and site visits as appropriate.
• Escalate delinquent accounts through established procedures.
• Prepare documentation for legal recovery actions and coordinate with legal counsel when required.

Tenant Communication and Service

• Serve as the primary point of contact for tenants regarding payment-related queries and concerns.
• Provide payment plan options and negotiate settlements in coordination with management.
• Handle disputes professionally and work toward mutually acceptable resolutions.
• Deliver responsive and courteous service to maintain positive tenant relationships.

Reporting and Collaboration

• Prepare regular arrears aging reports and collection performance summaries.
• Track write-offs and bad debt provisions, maintaining accurate documentation.
• Monitor collection KPIs and recommend process improvements.
• Maintain detailed records of all collection activities, agreements, and legal actions.
• Work closely with the Finance Manager, Property Manager, and leasing teams.
• Coordinate with facilities management and utility providers on meter readings and invoice reconciliation.
• Support utility rebilling processes for consumption exceeding standard allowances.
• Assist with deposit management, receipting, and cash flow reporting.

What We Offer

JLL offers career growth opportunities within a global real estate leader, exposure to best-in-class property management practices, and professional development and training. The role is part of a supportive team environment and includes a competitive compensation package.