Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is developing sovereign, agentic AI through its Agentic Studio platform.

The Role of Corporate Operations Specialist

Unifonic is seeking a Corporate Operations Specialist to join its team in Riyadh, Riyadh Province. This full-time role involves managing day-to-day HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. The specialist will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and employee support. The position requires 2-5 years of experience.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities in compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flights, hotels, local transportation, per diem management, and event coordination.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field.
• 3+ years of experience in HR, People Operations, or Government Relations (GRO) within a tech or high-growth environment in Saudi Arabia.
• Direct experience navigating Saudi government portals (Qiwa, Mudad, Muqeem, GOSI) and a solid working knowledge of Saudi Labor Law.
• Practical experience in managing petty cash, medical insurance policies, and vendor invoicing.
• Proficiency in HRIS platforms and productivity tools (Microsoft 365: Sheets, Docs, Slides).

Required Skills and Attributes

• High attention to detail and strong time-management skills.
• Proactive problem-solving and a service-oriented mindset.
• Analytical thinking and problem-solving abilities.
• Strong sense of ownership and accountability.
• Clear communication skills across teams.
• Ability to collaborate effectively and support team goals.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge-sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• Focus on quality and continuous improvement.
• Advocacy for best practices, efficiency, and innovation.

The People Department

The People Department at Unifonic is responsible for attracting, developing, and retaining talent. The team focuses on creating a positive and inclusive work environment, covering all aspects of people operations, including recruiting, onboarding, training, and development. The department also fosters a culture of collaboration and continuous improvement within the company.