Customer Care Officer (Call center)

About Majid Al Futtaim

Majid Al Futtaim Holding is a prominent developer and operator of shopping malls, retail establishments, communities, and entertainment venues across the Middle East, North Africa, and Central Asia regions. The company employs over 43,000 individuals, generates revenues exceeding US$11 billion, and operates in 18 countries. Majid Al Futtaim is recognized for iconic brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas, with a mission to create Great Moments for Everyone, Every day.

The Role of Customer Care Officer

Majid Al Futtaim is seeking a dedicated Customer Care Officer to join its team in Riyadh, Saudi Arabia. This full-time role is central to ensuring exceptional customer service and managing day-to-day operations related to customer care. The Officer will be responsible for addressing customer queries and maintaining a high standard of service quality.

Key Responsibilities

• Provide guidance and support to customers as needed.
• Address and resolve basic customer complaints efficiently.
• Assist customers with exchanges and refunds when applicable, following established procedures.
• Adhere to all company guidelines and procedures to consistently deliver impeccable service.
• Engage in professional development opportunities to enhance leadership and technical skills relevant to the role.
• Comply with MAF Retail’s Human Capital and corporate policies, as well as all relevant procedures and instructions.

Qualifications and Experience

Candidates for this position should possess 0-1 years of relevant experience in a customer service or call center environment. A strong commitment to service excellence and the ability to follow established protocols are essential.

Work Environment and Location

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within a dynamic customer care team. The role operates within a call center setting, focusing on direct customer interaction and support.

Application Information

Interested candidates who meet the specified requirements are encouraged to apply. This role offers an opportunity to contribute to a leading regional enterprise dedicated to customer satisfaction.