DA & DSP Experience Specialist

About the Role

Amazon Saudi Arabia is seeking a DA & DSP Experience Specialist to join its team in Riyadh. This full-time role focuses on enhancing partnerships with last-mile delivery partners to ensure efficient and successful delivery operations. The specialist will be instrumental in building strong connections, establishing effective processes, and resolving issues to foster long-term successful collaborations.

Key Responsibilities

• Collect and analyze insights from various listening channels to identify experience priorities for Delivery Associates (DAs) and Delivery Service Partners (DSPs).
• Consolidate feedback and collaborate cross-functionally with operations, ACES, and DEX teams to address structural challenges within established Service Level Agreements (SLAs).
• Conduct regular roundtables with partners to monitor sentiment and maintain a pulse check on their experiences.
• Act as the primary voice for DAs and DSPs within Amazon Saudi Arabia, advocating for their needs and improvements.
• Create a clear communication funnel to leadership regarding key priorities identified from partner feedback.

Work Environment and Team

The specialist will be based at one of Amazon Logistics (AMZL) sites, which handles last-mile delivery duties in partnership with third-party distribution businesses. Being on-site provides direct visibility into the delivery process, enabling effective guidance for logistics partners. The AMZL team utilizes creative thinking and continuous improvement initiatives to deliver products to customers, aiming for a smooth delivery experience and global delivery solutions for new concepts.

Required Experience

• A minimum of 2 to 5 years of relevant experience is required for this position.

Application Process

Interested candidates are encouraged to apply for this full-time position. Salary details will be discussed during the interview process.