Director of Operations

About the Role

Hilton is seeking a Director of Operations to join its team in Riyadh, Riyadh. This full-time role involves leading and managing daily hotel operations to ensure memorable guest experiences and uphold brand standards. The Director of Operations will play a key role in shaping service excellence and driving performance within the hotel.

Responsibilities

• Oversee daily hotel operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards.
• Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements.
• Identify gaps in processes or team performance and implement strategies for improvement.
• Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics.
• Cultivate a high-performing team through performance management, professional development, and recognition programs.

Qualifications and Requirements

Candidates should possess 5-10 years of relevant experience. Success in this role at Hilton is guided by core values, which include:

• A passion for hospitality.
• Acting with Integrity and consistently doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives optimal outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

About Hilton

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture and commitment to providing exceptional experiences for guests and team members. The company has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.

Work Environment

This is a full-time position based in Riyadh, Riyadh. Hilton supports professional development and career progression for its team members.

Application Process

Interested candidates are encouraged to explore Hilton's Careers Blog for more information about life at the company.