Executive Event Sales

About Courtyard by Marriott

Courtyard by Marriott focuses on serving the needs of travelers, with a design specifically for business travelers. The Courtyard experience aims to empower guests during their trips. The company seeks individuals who are goal-oriented, passionate about delivering an exceptional guest experience, thrive in a collaborative team environment, and are committed to continuous learning and improvement.

The Role: Executive Event Sales

This full-time position for an Executive Event Sales professional is based in Riyadh, Saudi Arabia. The role involves optimizing revenue through sales techniques, maintaining guest loyalty, and managing various guest and operational requests. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Resolve guest calls, requests, or issues by contacting the appropriate department (*, Sales, Data Administration, Accounting).
• Utilize sales techniques, including upselling, to optimize revenue while maintaining guest loyalty to Marriott.
• Determine and grant appropriate gifts to guests as a token of appreciation (*, reward points, show tickets, gift certificates).
• Promote brand image awareness both internally and externally.
• Process requests for Marriott Rewards program point cancellations.
• Handle all room reservations, requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards program information using appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales and Marketing, such as filing, emailing, transcribing information, and faxing.
• Assist management in training and motivating employees, serving as an example.
• Comply with all company policies and procedures, ensure a neat and professional appearance, maintain confidentiality of proprietary information, and protect company assets.
• Receive and acknowledge all guests according to company standards, anticipate and address their service needs, and express genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate protocol.
• Cultivate and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Supervise the performance of others to ensure expectations and quality standards are met.
• Read and visually verify information in various formats.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Experience: A minimum of 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None required.

Work Environment

This is a full-time position located in Riyadh. The role involves working as part of a team focused on delivering high-quality guest experiences and supporting sales and marketing objectives.