Information Technology Governance Lead Expert

About the Role

The Zakat, Tax and Customs Authority in Riyadh, Saudi Arabia, is seeking an Information Technology Governance Lead Expert. This full-time role is for an individual who can serve as a source of expertise, responsible for developing frameworks, policies, and operational plans within the IT governance domain. The expert will analyze complex issues, understand business needs, and translate multiple concepts into tangible actions to enhance functional performance.

Key Responsibilities in IT Service Management

• Conduct benchmarks and research, collect business users' operational needs, and define, maintain, and update ZATCA IT & Digitization service offerings.
• Collaborate with business users and relevant IT functions to formulate the ZATCA IT & Digitization service catalog.
• Receive and assess change requests related to IT services, updating the IT service catalog post-implementation and acceptance.
• Gather business requirements and customer needs to develop an IT service portfolio.
• Understand IT & Digitization strategy, collect IT services performance data, and set IT service KPIs to meet business and operational objectives.
• Monitor and analyze the Service Level Management (SLM) process, negotiating IT Technical Service Level Agreements (SLA) with service providers and internal stakeholders.
• Collect input to measure adherence of internal and external stakeholders and service providers to agreed KPIs.
• Monitor and report on the performance of IT & Digitization services against set KPIs and objectives to all relevant stakeholders.

Organizational and Operational Duties

• Adhere to all relevant policies, processes, and standard operating procedures.
• Assist in resolving escalated problems and provide support to junior team members.
• Escalate complex problems to ensure proper resolution.
• Perform other assigned duties as required.

People Management and Development

• Train junior staff on job activities to facilitate knowledge transfer.
• Provide clear direction, prioritize tasks, delegate responsibilities, and monitor the workflow of subordinates.
• Support junior staff or direct reports in executing their duties according to established policies and processes.

Qualifications and Experience

Candidates for this role should possess 6-10 years of relevant experience. The position requires a professional who can analyze complex issues and translate business needs into actionable plans.

Location

This full-time position is based in Riyadh, Riyadh, Saudi Arabia.