IT HELPDESK SPECIALIST

About the Role

ALTAWKILAT is seeking an IT Helpdesk Specialist to join their team in Riyadh, Saudi Arabia. This full-time position is critical for providing technical support and ensuring the smooth operation of IT systems for approximately 500 users across multiple physical sites. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Install and troubleshoot Windows OS and related software applications.
• Provide installation and support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to deliver effective assistance to end-users.
• Offer comprehensive IT support across multiple physical locations for a user base of approximately 500 individuals.
• Identify system issues and recommend improvements to enhance overall system performance.
• Manage help desk tickets by tracking, prioritizing, and resolving technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Experience Required

Candidates should possess 2-5 years of experience in an IT helpdesk or support role, demonstrating a solid understanding of the responsibilities outlined above.

Work Setting

This is a full-time position based in Riyadh, Saudi Arabia, requiring on-site support across various company locations.