IT Specialist

About the Role

Proger *** is seeking an IT Specialist to join their team in Riyadh, Saudi Arabia. This full-time role involves providing hands-on operational support for large-scale development projects, focusing on the efficient, secure, and continuous operation of software, systems, networks, and end-user services. The IT Specialist will apply technology standards defined by the Group ICT Department and support the Senior ICT Engineer in maintaining and evolving the local ICT infrastructure.

Key Responsibilities

• Provide first and second-level IT support to the KSA Branch, resolving hardware, software, network, and connectivity issues promptly.
• Install, configure, update, and maintain workstations, laptops, servers (physical and virtual), printers, peripherals, and business software according to Company ICT standards.
• Administer Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive, including user accounts, licenses, permissions, and security policies.
• Manage and monitor the local network infrastructure (LAN, WAN, VPN, Wi-Fi), firewalls, switches, access points, and internet connectivity.
• Support the management of Microsoft Windows Server environments, core infrastructure services (AD, DNS, DHCP), and VMware virtualization platforms.
• Implement and monitor cybersecurity controls such as endpoint protection, patch management, access management, MFA, email security, and vulnerability remediation, adhering to Group policies and Saudi requirements (NCA guidelines, PDPL).
• Detect, report, and support the handling of security incidents, and promote cybersecurity awareness among Company personnel.
• Support the deployment, configuration, and secure use of AI tools (*, Microsoft 365 Copilot), ensuring compliance with data protection and acceptable use policies, and assist users in their adoption.
• Manage backup, data protection, disaster recovery, and business continuity procedures, including periodic restore tests.
• Maintain IT asset inventory, software licenses, ticketing records, and technical documentation, and coordinate with local suppliers and service providers.
• Collaborate with the Senior ICT Engineer and the Group ICT Department on technology standards and infrastructure evolution projects.

Required Knowledge and Experience

• 2-5 years of experience in a relevant IT specialist role.
• Sound knowledge of networking protocols and technologies: TCP/IP, DNS, DHCP, VLAN, VPN, and routing.
• Hands-on experience in configuring and managing firewalls, switches, access points, and network devices.
• Good knowledge of Microsoft Windows Server, Microsoft 365, and cloud services; knowledge of VMware is an advantage.
• Solid understanding of cybersecurity principles, endpoint security, identity and access management, and data protection.
• Familiarity with AI-based productivity tools and their secure configuration in a corporate environment.
• Familiarity with infrastructure monitoring, ticketing, and asset management tools.

Personal Attributes

• Strong hands-on and operational approach, with excellent problem-solving and technical analysis skills.
• High sense of responsibility, reliability, and confidentiality in handling systems and data.
• Well-organized, with the ability to manage multiple requests and priorities.
• Team player with the ability to collaborate effectively in a multicultural, international environment.
• Customer-service orientation and commitment to continuous improvement.

Work Type and Location

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a collaborative team environment, supporting the local KSA Branch while adhering to Group ICT Department standards.