Junior PL Account Manager

About the Role

HungerStation is seeking a Junior 3PL Account Manager to join its team in Riyadh. This full-time position is suitable for candidates with 0-1 years of experience, focusing on managing third-party logistics (3PL) partnerships and ensuring operational efficiency within the logistics network.

Key Responsibilities

• Monitor 3PL compliance with company standards and regulations.
• Establish and maintain a structured feedback loop with 3PL partners to evaluate satisfaction and operational challenges.
• Respond to and resolve 3PL issues within agreed Service Level Agreement (SLA) timelines.
• Manage 3PL communication channels to collect data supporting logistics team workstreams.
• Operationally support 3PL companies in overcoming challenges efficiently.
• Facilitate the onboarding process for 3PLs, ensuring all requirements are met.
• Support full-time riders and resolve challenges by managing CRC escalations.
• Align with stakeholders to ensure service delivery to 3PL partners.
• Ensure sufficient supply availability in cities and proactively acquire new 3PLs.

Fleet and Rider Performance Management

• Track and analyze the performance of active riders using detailed reporting dashboards.
• Ensure all riders comply with HungerStation standards and guidelines.
• Provide actionable insights to senior management for decision-making based on fleet and 3PL data analysis.

Governance and Operational Resilience

• Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation's logistics network.
• Create and maintain detailed documentation for 3PL onboarding processes, operational guidelines, and performance standards.
• Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
• Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability.

Qualifications and Experience

• 0-1 years of relevant professional experience.

Work Environment

This role is based in Riyadh and operates on a full-time basis within the HungerStation logistics team.