Restaurant General Manager

About the Role

Marriott International is seeking a Restaurant General Manager to lead operations in Riyadh. This full-time role is central to maximizing financial performance and attracting both hotel and non-hotel guests. The General Manager achieves this by understanding the local market and collaborating with culinary leadership to effectively position the outlet. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Drive restaurant business by understanding market demand, identifying competitors, and partnering with key individuals in the local community.
• Control purchases and inventory through price negotiation, contract management, developing preferred supplier lists, and analyzing usage reports.
• Apply sound revenue management strategies to secure optimal business levels and maximize revenues.
• Oversee the restaurant marketing plan in collaboration with hotel leadership and marketing teams.
• Support public relations opportunities, create and execute social media posts, monitor activity, and serve as the primary contact for restaurant events.
• Supervise daily restaurant operations, assist with menu planning, and maintain service and sanitation standards across all areas.
• Monitor ambiance, compliance with all applicable laws and regulations, liquor control policies, and food & beverage standards.
• Assist servers and hosts on the floor during peak meal periods and high-demand times.
• Manage the financial aspects of the department, including purchasing and payment of invoices.
• Conduct daily "taste panels" to educate staff, drive sales, and establish sales goals.

Guest Experience and Service Excellence

• Provide services that exceed customer expectations to ensure satisfaction and retention.
• Improve service quality by guiding employees to understand guest needs and providing feedback and coaching.
• Exhibit leadership in guest hospitality, setting an example for excellent customer service and fostering a positive atmosphere.
• Empower employees to deliver high-quality customer service and act as a guest service role model.
• Address guest problems and complaints effectively.
• Gather informal feedback from guests on food, beverage, service levels, and overall satisfaction.
• Ensure corrective actions are implemented to continuously enhance service results.
• Manage service delivery across all outlets to ensure excellence from point of entry to departure.
• Integrate guest satisfaction discussions into departmental meetings for continuous improvement.

Team Leadership and Talent Management

• Actively participate in the hiring process to identify talent aligned with the outlet's concept.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring progress.
• Identify training needs, develop educational programs, and instruct staff.
• Ensure fair and equal treatment of employees and strive to improve employee retention.
• Solicit employee feedback, maintain an "open door" policy, and review satisfaction results to address concerns.
• Foster open, collaborative relationships within the team and encourage mutual trust and respect.
• Establish clear guidelines for employee expectations and work processes.
• Lead by example, demonstrating honesty, integrity, and appropriate behaviors.
• Identify developmental needs of others and provide coaching or mentoring.
• Manage staffing levels to meet service standards, operational needs, and financial objectives.
• Provide work-related training, supervision, follow-up, and hands-on management.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in restaurant management or a similar leadership role within the hospitality industry. The ability to understand employee positions well enough to perform duties in their absence is essential.

Additional Accountabilities

• Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing publications, and networking.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to identify optimal solutions and solve problems effectively.