Sales Engineer

About the Role

Medicals International is seeking a Sales Engineer to join their team in Riyadh, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience. The role combines sales capabilities with technical expertise to manage ophthalmology capital equipment and consumables, focusing on client relationships and sales targets.

Key Responsibilities

• Manage assigned territory accounts and achieve sales targets in accordance with company SOPs.
• Promote the full product portfolio, including ophthalmology consumables and capital equipment.
• Develop new business opportunities and strengthen existing customer relationships.
• Conduct daily field visits and sales calls to healthcare professionals, retailers, clinics, hospitals, and potential clients.
• Prepare quotations, negotiate offers, close sales deals, and follow up on payment collection.
• Maintain continuous follow-up on existing products and customer satisfaction.
• Research market trends, competitor products, pricing, and industry updates.

Technical Support and Equipment Management

• Demonstrate, install, and provide technical support for ophthalmology capital equipment.
• Handle customer inquiries related to equipment repair and maintenance.
• Perform preventive maintenance and troubleshooting of installed units according to schedules and contracts.
• Coordinate with management and engineering teams for major maintenance requirements.
• Maintain accurate machine files, service reports, and equipment logbooks.

Training and Customer Support

• Conduct product and equipment training sessions for practitioners and assistants.
• Provide technical guidance and product knowledge to customers and colleagues.
• Handle customer complaints and technical issues efficiently.

Administrative Duties

• Prepare daily activity reports and monthly schedules in coordination with management.
• Maintain organized customer records, requests, and account histories.
• Optimize time management and territory coverage while maintaining operational efficiency.

Work Environment

This is a field-based role that requires frequent travel and customer visits. The successful candidate must commit to continuous learning and staying updated on ophthalmology products, consumables, and equipment advancements. Daily responsiveness to customer and business needs is essential.