Senior Manager City Technology PMO & Demand Management (DEL )

About the Role

Qiddiya is seeking a Senior Manager City Technology PMO & Demand Management to lead the City Technology Project Management Office (PMO). This full-time role, based in Riyadh, Riyadh, involves overseeing portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology. The Senior Manager will ensure technology solutions are delivered in a controlled, auditable manner, meeting defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support. This position reports to the Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO and requires over 10 years of experience.

Key Responsibilities

• Implement and maintain Delivery & Handover Governance standards for City Technology programs, including reporting templates, stage-gate criteria, RAID log standards, dependency tracking rules, and baseline control requirements.
• Ensure all delivery teams and vendors comply with governance controls and maintain an integrated view of City Technology delivery progress across towers and suppliers.
• Track delivery milestones, critical path items, and cross-tower dependencies, identifying and escalating schedule slippage, scope creep, and delivery risks.
• Govern and enforce delivery stage gates, ensuring design completion readiness, testing and commissioning evidence, documentation, and operational readiness for transition into technology support.
• Own RAID governance standards, ensuring logs are complete, current, and actionable, and facilitate dependency reviews and cross-tower issue resolution.
• Produce standardized delivery reporting packs, including schedule health, delivery risk exposure, dependency hotspots, milestone achievement, vendor performance indicators, and readiness risks.
• Support vendor delivery and handover governance by ensuring compliance with reporting cadence, evidence packs, stage-gate readiness, and documentation standards.
• Ensure delivery programs comply with corporate technology governance processes, City Technology governance and architecture standards, design authority requirements, and cybersecurity gating.
• Define acceptance criteria for transition from Project to Operations, ensuring support documentation, runbooks, monitoring, SLAs, and vendor contracts are in place.
• Track the total technology investment portfolio (CAPEX and transformation OPEX), align with Finance for forecasting accuracy, and monitor cost variance and earned value performance.
• Engage Directors across all City Technology towers, interface with Corporate PMO and Enterprise Architecture, and present executive updates to the Technology Steering Committee.

Role Scope

This role focuses exclusively on City Technology, encompassing delivery and handover domains such as:

• City Business Applications
• City Platforms (integration/IoT/data)
• City OT & Smart Systems technology
• City Physical Security technology
• City ICT infrastructure and data centers, including City IT/OT Security

Key Interfaces

The Senior Manager will interact with various internal and external stakeholders to ensure effective governance and delivery.

• Internal: Director — City Technology Governance & Architecture, Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity), City ITSM governance and assurance function, Director — City Technology Operations, and Finance/budgeting governance stakeholders.
• External: Systems Integrators, Delivery contractors, OEMs providing commissioning and handover support, and Managed service providers supporting transition planning.

Success Measures

Performance in this role will be measured against key indicators, including:

• Percentage of City Technology programs compliant with Delivery & Handover Governance reporting cadence.
• Stage-gate compliance rate (percentage passing with complete evidence).
• Percentage of projects with maintained baseline (scope/schedule/cost).
• Delivery risk closure rate (RAID actions completed on time).
• Reduction in uncontrolled scope changes and late change requests.
• Reduction in "handover defects" (missing documentation, runbooks, monitoring).
• Reduction in incidents caused by poor delivery transition within the first 30 days of go-live.