Social Media Customer Service

About the Role

2P Perfect Presentation is seeking a Social Media Customer Service professional to join our team in Riyadh. This full-time role focuses on providing timely, professional, and customer-focused support across various social media platforms, with a primary emphasis on X (formerly Twitter).

Role Overview

The Social Media Customer Service specialist will be responsible for direct engagement with customers on social media, ensuring all interactions uphold a positive brand image. This position is integral to managing customer feedback and collaborating with internal teams for effective issue resolution.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across social media platforms.
• Monitor and manage customer comments, direct messages, and online reviews.
• Maintain a positive and professional brand image through all customer interactions.
• Resolve, track, document, and report recurring customer feedback, concerns, and trends.
• Collaborate with internal teams to ensure timely resolution of customer issues.

Qualifications and Experience

• Experience required: 0-1 years in a relevant field.
• Demonstrated ability to communicate effectively and professionally.
• Familiarity with social media platforms, particularly X (formerly Twitter), for customer service purposes.

Work Environment

This is a full-time position based in Riyadh. The role involves working within a team dedicated to customer support and brand representation across digital channels.

Application Process

Interested candidates are encouraged to apply for this Social Media Customer Service position. Salary details will be discussed during the interview process.