Specialist Field Trainer & Capability Development

About the Role

Chalhoub Group is seeking a Specialist Field Trainer & Capability Development to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for enhancing frontline capability across the Brand KSA’s direct retail and distribution channels. The Specialist ensures teams possess the necessary product knowledge, selling skills, and customer engagement abilities to deliver strong customer experiences and support commercial objectives.

Key Responsibilities

• Conduct training needs analysis and develop an annual capability and training calendar aligned with business objectives.
• Research, localize, and deliver product, brand, and selling skills training across direct retail and distribution channels.
• Develop and deliver targeted learning interventions to strengthen selling capabilities, including customer consultation, product storytelling, and objection handling.
• Maintain a consistent field presence to observe customer interactions, assess selling behaviors, and provide hands-on coaching.
• Develop and implement a structured coaching framework for Store Managers and Supervisors.
• Establish and lead a network of Training Ambassadors and Champions, providing functional guidance and monitoring their activities.
• Establish and maintain structured onboarding and learning journeys for new frontline employees.
• Ensure timely frontline readiness for new product launches, seasonal campaigns, and business expansion initiatives.
• Conduct evaluations to assess training effectiveness and the application of learning on the shop floor.
• Maintain accurate training records and provide regular updates to commercial leadership on capability progress.
• Partner with commercial leadership and cross-functional stakeholders to align capability development with business priorities.

Required Skills and Competencies

• Decision Making & Problem Solving: Ability to independently assess capability gaps, prioritize development needs, and recommend practical learning interventions.
• Influencing & Leadership: Ability to lead through influence, build credibility, and drive engagement and accountability across frontline teams and training networks.
• Coaching & People Development: Strong coaching and mentoring skills to motivate and empower others.
• Communication & Facilitation: Strong communication, presentation, and facilitation skills to engage diverse audiences and simplify complex information.
• Stakeholder Management & Collaboration: Ability to build strong working relationships with commercial leadership and cross-functional stakeholders.
• Adaptability & Emotional Intelligence: Ability to adapt coaching and communication approaches to different individuals and learning needs.

Qualifications and Experience

Candidates should have 5-10 years of relevant experience. The role requires a strong emphasis on field-based coaching and practical learning, focusing on translating training into effective selling behaviors through hands-on coaching, capability assessments, and targeted development interventions.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves maintaining a strong and consistent field presence across direct retail and distribution channels.

Application Process

Salary information for this position will be disclosed during the application process.