Team Leader Showroom Sales EXA Ceramics

About the Role

Alfanar is seeking a Team Leader Showroom Sales EXA Ceramics to join their team in Riyadh. This full-time role involves leading and guiding the showroom team to achieve business targets related to sales volume, stock management, and customer satisfaction. The Team Leader will also coordinate showroom sales operations and strategies.

Key Responsibilities

• Build rapport with key customers in the assigned showroom.
• Guide the team in implementing effective showroom sales strategies to increase sales.
• Understand customer needs and provide solutions using company products and services.
• Lead the showroom team in conducting product demonstrations for prospective customers.
• Develop and maintain strong relationships with existing and potential customers.
• Monitor and ensure showroom product displays are updated and well-organized.
• Oversee all sales operation procedures, including payment entry and sales invoice issuance.
• Close sales deals and document achieved installed sites.
• Ensure adherence to sales terms and conditions in line with company policies and procedures.
• Drive the team towards achieving annual sales objectives and budget by product volume, value, and selling price.
• Coordinate with the merchandising team to create suitable product display plans and present design concepts.
• Interact and coordinate with other departments such as brand management and logistics as required.
• Maintain accurate customer records and submit sales reports, measuring individual and customer performance, and market changes.
• Study competitor activity in the assigned territory and provide feedback to the sales manager.
• Enforce in-store security and health and safety procedures and regulations.

Leadership and Management

• Recruit, recognize, and cultivate high performers to develop a robust second line of management.
• Identify low performers and guide them towards improvement or manage their release.
• Ensure fair treatment of subordinates without discrimination, basing assessments on performance and planned results.
• Maintain a delegation of authority matrix to ensure sufficient delegations as per company policy.
• Take full responsibility for operations and deliverables as per the job description and company guidelines.
• Anticipate problems and take proactive steps to prevent them, making timely and proper decisions.

Business Planning and Performance

• Translate corporate goals into actionable business plans.
• Plan, follow up on, and execute annual and development plans.
• Monitor plan performance, initiate actions to strengthen results, and take corrective measures.
• Provide periodic work progress reports.
• Monitor and control budgets and expenses to achieve optimum cost efficiency.

Organizational Development and Process Improvement

• Develop the organizational structure based on current requirements and future development plans.
• Ensure job descriptions are available for all roles and deployments.
• Develop and coordinate well-defined written systems, policies, and procedures, seeking automation opportunities.
• Be conversant with and able to navigate IT solutions relevant to the job and business, promoting their full utilization.

Qualifications and Requirements

• 2-5 years of relevant experience.
• Commitment to quality as a prime competitive advantage.
• Ability to adapt to new techniques, technologies, management structures, and business models.
• Ensure a safe, secure, and legal work environment in accordance with standard regulations.