Technical Account Manager SIEM / Security Analytics📣 إعلان

About Anomali and the Role

Anomali, a Silicon Valley-headquartered company, is seeking a Technical Account Manager SIEM / Security Analytics to join its EMEA Customer Success team. This full-time position is based in Riyadh, Saudi Arabia. Anomali delivers the first Intelligence-Native Agentic SOC Platform, which unifies a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI to accelerate detection, investigation, and response for security teams.

Role Overview

The Technical Account Manager (TAM) serves as a technical subject matter expert focused on ensuring customer success with the Anomali Platform. In this role, you will act as a customer advocate, guiding clients through their maturity journey, resolving technical issues, and helping them achieve their security operations and threat intelligence objectives. The TAM combines technical expertise with strong customer relationship skills to provide advice, monitor usage, and demonstrate value and return on investment.

Key Responsibilities

• Serve as a power user of the Anomali Platform to facilitate customer success.
• Build and maintain strong relationships with key customer stakeholders.
• Address technical requests and proactively identify and resolve customer issues.
• Provide technical advice and guidance to ensure successful platform usage and adoption.
• Manage customer expectations and ensure accountability for successful outcomes.
• Act as a customer advocate and internal champion within Anomali.
• Track key account metrics and communicate progress to internal and external stakeholders.
• Collaborate with Onboarding Engineers for smooth customer transitions.
• Engage with Technical Support and Engineering to ensure timely resolution of reported issues.
• Partner with Sales to deliver an exceptional customer experience.
• Liaise with Product Management to advocate for customer feature requests.
• Monitor usage, create custom dashboards, provide best practice recommendations, and prove ROI.
• Provide feedback and insights to internal technical teams for continuous improvement and emerging needs.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field. (An additional 3 years of relevant experience may be considered in lieu of a degree).
• Proven experience of 5+ years in a technical customer success, solutions engineering, sales engineering, or similar role.
• Experience in a SaaS or technology company with a focus on cybersecurity technologies and architectures is preferred.
• Significant experience working with enterprise accounts, Security Operations (SecOps), and Threat Intelligence.
• Expertise with at least one SIEM product (*, Splunk, QRadar, Arcsight).
• Strong understanding of general networking concepts and proficiency with various Operating Systems.
• Proficiency with relevant log telemetry (*, network, identity).
• Experience in managing multiple stakeholders and projects, both as a lead and a team player.

Required Skills and Attributes

• A customer-first attitude, demonstrating strong listening skills and attentiveness to customer needs.
• Critical thinking and problem-solving skills, with an enjoyment for resolving complex technical challenges.
• Ability to perform effectively under pressure in a high-tempo operational environment.
• Exceptional communication, presentation, and interpersonal skills, capable of conveying technical concepts to non-technical audiences.

Work Environment and Location

This role requires willingness to travel up to 25% of the time. Candidates must be located in and authorized to work in Saudi Arabia, specifically in Riyadh.