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About the Role
As an Executive Housekeeper at Novotel Hotels, you will play a vital role in ensuring that our guests enjoy a clean and welcoming environment. Joining a prestigious hotel within the Accor network, you'll be part of a team that prioritizes excellence and sustainability.

Job Summary:
The Executive Housekeeper is responsible for overseeing and managing the housekeeping department to ensure the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves supervising housekeeping staff, developing and implementing housekeeping systems and procedures, and maintaining inventory and budget control.

Key Responsibilities:

• Supervision: Oversee and manage daily operations of the housekeeping department, including hiring, training, and supervising staff.
• Standards and Procedures: Develop and implement systems to ensure consistent service and compliance with safety and sanitation standards.
• Budget Management: Prepare and manage the housekeeping budget, including inventory control.
• Inspections: Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
• Guest Relations: Handle guest complaints and requests promptly and courteously.
• Collaboration: Work with other departments to ensure seamless operations.
• Performance Evaluation: Conduct evaluations of housekeeping staff and manage disciplinary actions.
• Training and Development: Implement training programs to enhance staff skills.
• Safety and Compliance: Ensure compliance with health and safety regulations.
• Lost and Found: Maintain proper handling and documentation of lost items.

Qualifications:

• Proven experience as an Executive Housekeeper or similar role in hospitality.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Attention to detail and commitment to high standards.
• Ability to manage budgets and control inventory.
• Knowledge of health and safety regulations.
• Proficiency in housekeeping management software.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy items.
• Manual dexterity with cleaning equipment.