Assistant Front Desk Manager Four Seasons Resort and Residences Red Sea at Shura Island

About the Role

Four Seasons Hotels & Resorts, Saudi Arabia, is seeking an Assistant Front Desk Manager for its new Resort and Residences on Shura Island, Red Sea. This full-time position is located between the cities of Umluj and Al Wajh, Saudi Arabia. The Assistant Front Desk Manager will support the Front Office Manager in overseeing daily operations and ensuring high service standards for guest experiences.

The Red Sea Destination

The Red Sea destination, located along 200 km of coastline, is being developed with sustainable practices and tourism at its core. The new Four Seasons Resort on Shura Island will feature approximately 149 rooms and suites, six restaurant and lounge outlets, meeting and events spaces, a marine discovery center, and various recreational facilities including a spa, tennis courts, and multiple pools. The resort aims to provide a comprehensive travel and lifestyle experience while minimizing environmental impact.

Key Responsibilities

• Supervise the Front Desk team to ensure efficient guest check-in and check-out processes.
• Support the Front Office Manager in daily operations, scheduling, team development, and maintaining service standards.
• Address guest concerns and requests promptly and effectively.
• Ensure accurate recording and communication of guest preferences and special requests across departments.
• Oversee training and mentoring of Guest Services Agents and support team members.
• Assist in developing front desk procedures and systems in preparation for the resort opening.
• Collaborate with Housekeeping, Concierge, Guest Experience, and other departments to ensure a seamless guest journey.
• Manage VIP arrivals and special occasions with personalized attention.
• Monitor guest satisfaction scores and contribute to continuous improvement strategies.

Qualifications and Experience

• Minimum of 2 years of experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
• Experience in a 5-star hotel or resort Front Office department.
• Pre-opening experience is considered an advantage.

Required Skills

• A guest-focused approach with strong leadership and problem-solving abilities.
• Excellent communication, interpersonal, and organizational skills.
• Strong working knowledge of hotel property management systems.
• A proactive and adaptable attitude, with the ability to remain calm under pressure.
• Attention to detail and adherence to guest service standards.

Work Environment

The successful candidate will join a team committed to delivering service excellence within the Four Seasons brand. This role is based at the new Four Seasons Resort and Residences Red Sea at Shura Island, a developing luxury destination in Saudi Arabia.