Assistant Residence Manager

About the Role

Four Seasons Hotels (KSA) is seeking an Assistant Residence Manager for its luxury residential community in the Red Sea region, specifically in Al Wajh and Umluj. This full-time position is central to the daily operations of the residential community, ensuring high service standards for owners within the Four Seasons Red Sea ecosystem.

Role Overview

The Assistant Residence Manager supports HOA administration, owner relations, financial oversight, and project coordination. The role involves working closely with the Director of Residences to maintain service excellence and manage community aspects. Candidates should possess strong leadership and communication skills, with a background in luxury hospitality or branded residential environments, ideally with HOA experience.

Key Responsibilities

• Serve as the primary contact for residents, liaising with hotel departments such as Rooms, Engineering, Housekeeping, and Security.
• Ensure consistent delivery of personalized service and recognition for residents by maintaining accurate resident profiles.
• Attend and prepare for HOA and committee meetings to support governance and community involvement.
• Interact directly with residents to manage feedback, resolve issues, and update Golden HOME with accurate information.
• Manage and distribute accurate monthly house account statements to residents.
• Oversee the complete HOA billing process, including issuing statements, tracking payments, and following up on delinquencies.
• Collaborate with the Finance team to ensure timely vendor payments and invoice verification.
• Prepare and distribute monthly Opera-based resident spend reports and utility aging reports.
• Assist with the planning and execution of projects requiring unit access or impacting shared facilities.
• Conduct regular inspections of common areas and coordinate with Engineering and Landscaping for corrective action.
• Communicate progress of in-unit work and coordinate timelines with relevant departments and residents.
• Work with People & Culture and L&D teams to support staffing, training, and disciplinary processes for residential employees.
• Foster a positive and ethical work environment, leading by example and supporting the team’s professional growth.
• Support safety initiatives and emergency response protocols in coordination with Security.
• Educate owners on their rights and obligations as defined by legal agreements and HOA regulations.
• Assist with budgeting, financial planning, and annual HOA meetings.
• Establish and maintain positive working relationships with external stakeholders, including the developer, vendors, and local community representatives.
• Attend community and business functions to promote engagement and goodwill.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Strong leadership skills and excellent communication abilities.
• Background in luxury hospitality or branded residential environments.
• Experience with Homeowners Association (HOA) administration is preferred.

Work Environment

This is a full-time position based in the Red Sea region of Saudi Arabia, covering the cities of Al Wajh and Umluj. The role operates within a luxury ecosystem, requiring interaction with residents and various hotel departments.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary information for this position is not disclosed.