Host / Hostess (Saudi National)📣 إعلان

About SLS The Red Sea and the Host/Hostess Role

Accor is seeking a Host / Hostess (Saudi National) for SLS The Red Sea, a luxury lifestyle destination located on the Red Sea coast. SLS Hotels are recognized for their distinctive design and service within Ennismore’s global portfolio. This full-time role is central to creating a welcoming and refined experience for guests.

Role Purpose

The Host/Hostess serves as the initial point of contact for guests, responsible for delivering a warm welcome and creating memorable first impressions. This role involves guiding and assisting guests throughout their dining experience, ensuring that every interaction reflects the service excellence and genuine hospitality standards of SLS. The position supports smooth front-of-house operations by managing guest flow and seating arrangements.

Key Responsibilities

• Welcome and engage guests in a professional manner, adhering to SLS service standards.
• Manage guest seating, table allocations, and dining flow based on reservations and walk-ins.
• Coordinate with the service team to accommodate guest requests and ensure expectations are met.
• Maintain comprehensive knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest inquiries, feedback, and concerns professionally, escalating issues when necessary.
• Ensure the host stand and reception area remain organized and welcoming throughout service.
• Accurately manage reservations using restaurant reservation systems, including guest details and seating plans.
• Confirm reservation information and communicate updates to relevant team members.
• Answer phone calls professionally and assist guests with inquiries and bookings.
• Coordinate with the kitchen, service, and bar teams to support efficient service flow.
• Assist with side duties such as menu preparation, table resets, and maintaining the entrance area.
• Maintain SLS grooming and appearance standards, representing the brand with professionalism.
• Adhere to all health, safety, hygiene, and company service standards.
• Contribute to a positive team environment through collaboration and effective communication.

Qualifications and Experience

• Minimum of 1–2 years of experience in a guest-facing role, preferably within a luxury hotel, upscale restaurant, or lifestyle hospitality environment.
• High school diploma or equivalent is required; hospitality-related education is considered an advantage.
• Experience using POS systems and reservation platforms is an advantage.

Required Skills and Attributes

• Excellent communication skills in English are essential; Arabic language skills are highly desirable.
• A confident, welcoming, and professional personality with a passion for guest service.
• Ability to manage busy service periods effectively while remaining calm, organized, and attentive.
• Flexible availability to work weekends, evenings, and holidays as required.
• Well-groomed and professional appearance in line with SLS brand standards.

The SLS Environment

SLS The Red Sea is a destination known for its distinctive design and service, featuring 150 keys, five Food & Beverage venues, and a spa. The environment encourages creativity and celebrates individuality, fostering a passionate team dedicated to delivering elevated guest experiences. This role offers an opportunity to contribute to a dynamic hospitality setting.