Manager Systems📣 إعلان

About the Role

Coastal Transportation Services Company is seeking a Manager - Systems to join our team in Umluj. This full-time position is critical for the planning, coordination, and continuous improvement of all systems supporting Corporate Mobility Services.

Role Purpose and Context

The Manager - Systems ensures seamless operations across system platforms, reliable data availability, effective reporting, and strong alignment between business needs and technology delivery. This role drives user enablement, operational integration, and system optimization to support end-to-end mobility services within a dynamic, fast-growing environment.

Key Responsibilities

• Oversee the daily performance and stability of all systems used across Corporate Mobility Services, including fleet management, bookings, telematics, portals, and dashboards.
• Ensure system continuity, data integrity, and timely availability of information for operational decision-making.
• Support system rollout across new business areas, services, and operational locations.
• Lead the development of Concepts of Operations (ConOps) and Business Requirements Documents (BRDs) for system enhancements and new implementations.
• Translate business needs into clear technical requirements for IT, vendors, and internal stakeholders.
• Maintain structured documentation for processes, workflows, system usage, user journeys, and dependencies.
• Develop and maintain dashboards, KPIs, and performance tracking tools to support operational visibility and strategic reporting.
• Introduce automation and AI-based insights to improve reporting quality and analytical capability.
• Monitor system-related CAPEX, OPEX, licensing, and subscription models, tracking development costs, renewals, and ongoing expenditures.
• Prepare business cases for new system features, licenses, or upgrades to justify investment and ROI.
• Build strong user engagement across all teams, ensuring systems are understood and fully utilized.
• Develop super-users, training modules, and onboarding materials for teams with low technology exposure.
• Lead ongoing user support, ensuring timely resolution of system-related issues and barriers.
• Act as the primary point of contact for system-related queries, escalations, and integration needs, coordinating with IT, Operations, Projects, Land Mobility, TOCC, Finance, and other corporate teams.
• Coordinate with system vendors to ensure timely delivery, updates, and operational readiness.
• Track system performance, identify bottlenecks, and drive structured improvement initiatives.
• Ensure system utilization is maximized and recommend and implement enhancements to improve efficiency, data flow, and user experience.
• Support guest-facing services by resolving frontline issues and enhancing the service experience.
• Document incidents, escalate where necessary, and follow up on resolutions.

Candidate Profile and Requirements

• Experience in systems management, digital operations, fleet technology, mobility solutions, or similar operational technology environments.
• Strong understanding of business processes, data flows, CAPEX/OPEX models, and subscription-based platforms.
• Proven ability to work in fast-paced, evolving environments where systems and processes are still being built.
• Excellent stakeholder management and communication skills, with the ability to translate business needs into system requirements.
• Hands-on mindset with the ability to balance operational detail, documentation, and strategic system planning.
• Resourceful, adaptable, and committed to building a user-centric systems culture within Corporate Mobility Services.
• Hands-on operational experience in transport, mobility, or logistics.
• Strong understanding of compliance, safety, and service delivery standards.
• Reliable, proactive, and solutions-oriented with the ability to work under pressure.
• Excellent interpersonal skills and the ability to coordinate across teams and shifts.

Work Environment

This is a full-time position based in Umluj. The role requires comfort working on a rotational or shift-based schedule to support continuous operations.

Application Process

We invite qualified candidates who meet the requirements to submit their applications.